Job Description:
We are seeking a dedicated and knowledgeable IT Support Specialist to join our team. The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The IT Support Specialist will be responsible for diagnosing and troubleshooting problems, installing and configuring software and hardware, and maintaining computer systems and networks to ensure smooth operations.
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and troubleshoot problems with computer systems, including hardware and software, and resolve technical issues promptly.
- Install, configure, and maintain software and hardware components, including operating systems, applications, and peripherals.
- Set up and configure computer systems, networks, printers, and other IT equipment for end-users.
- Collaborate with team members to identify and implement solutions to improve IT systems and processes.
- Document all support activities, solutions, and resolutions in the ticketing system for future reference.
- Train end-users on the proper use of hardware and software applications.
- Stay informed about new technologies and industry trends to provide proactive support and recommendations.
- Assist with IT projects and initiatives as assigned by the IT manager or supervisor.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Proven experience working in IT support or a similar role.
- Strong knowledge of computer hardware, software, and networking systems.
- Proficiency in troubleshooting and resolving technical issues.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) a plus.
- Familiarity with ITIL processes and best practices preferred.
